I've already talked about the woman who walked out during her shift. I've already talked about "The Millenials".
Let's face it - we all know that making coffee is not rocket science! At the end of the day, what we do is build relationships, not only with our customers, but also our co-workers. Sure, I work for a multi-national corporation, but I'm very proud to work for them because of the integrity to internal and external relationships they have continued to demonstrate.
Unfortunately, not everyone seems to grasp what relationship integrity entails. To begin with, it entails respect. Respect for one's self and respect for others.
Today in the coffee shop, we had yet another problem with people who did not bother to respect their co-workers enough to call and say they would be late or to call and say they weren't coming to work. In every organization I have worked with, staffing is usually based on minimum requirements, which means if people don't show up, the system gets stressed. Is this a newsflash to anyone reading this?
A stressed system means customers have to wait longer, employees have to work harder (because sometimes there's just not a way to work smarter), and relationships are strained. How a stressed system manages the internal and external relationship dynamics will be a determining factor in its success.
I am awfully proud to say that - although we were under tremendous stressors today because of a lack of respect from co-workers - we rose to the occasion and maintained the best possible relationships with our customers and each other. The stress on the system was so noticeable from our regular customers, that one of which gave each of us on the floor a $20 tip so we could "get a massage or a spa treatment to relax after this morning".
Now, I could be really bitter towards Nancy Noshow and Tommy Truant, but at the end of the day, I'm actually left with a positive outcome. Not only did I get the overtime to cover their shifts, I also got the tip from the customer. So was it bad they didn't show up?
HELL YES. Today was tough, and there's no getting around that fact...So what if I'm a little crabby this afternoon from lack of sleep?
When things like today happen and I have to work with Nancy Noshows and Tommy Truants, I begin to wonder: "Does a single raindrop ever believe it is responsible for the flood?"
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